Frequently Asked Questions
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You book directly online, via text, or phone call to our main line.
If you have a specific nail technician in mind don’t hesitate to let us know.
If you need a price quote please send a text with ideal service /time/date.
510-943-8265
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We are generally open Monday-Saturday 10am-6pm. Hours may vary based on special events. Our booking website will reflect real time availability.
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We take cash, cash transfer apps, and credit card ($2 fee). Special services do require deposits.
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Live in Color Studio – No Refund & Service Correction Policy
At Live in Color Studio, customer satisfaction is important to us. While all services are non-refundable, we are committed to addressing any concerns regarding the quality of your service.
No Refund Policy
All payments for completed services are final. No refunds will be issued.
Service Correction Process
If you are dissatisfied with your service, we offer the opportunity for a complimentary correction under the following guidelines:
1. Report Your Concern: Contact Live in Color Studio within 3 days (72 hours) of your original appointment to explain your concern.
2. Provide Details: Describe the issue and provide photos if requested so we can assess the necessary correction.
3. Correction Approval: Corrections must relate directly to the original service performed. Requests for a different style, color, or service are not considered corrections and may result in additional charges.
4. Schedule Your Correction: Once approved, a complimentary correction appointment will be arranged based on availability.
5. Correction Timeframe: All approved corrections must be completed within 3 days of the original service.
Important: Requests made after the 72-hour correction window may be subject to regular service pricing.
We appreciate your business and the opportunity to ensure you leave Live in Color Studio feeling confident and satisfied with your service.
Thank you for your understanding!
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If you don’t see two available appointments, Give us a call to work out a more comfortable time for both our team and your party. We also are able to host spa parties for groups of 2-10 people.
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Yes! Live in Color studio is open to collaborating and paid ad. This includes paintings, jewelry, custom clothing, cosmetics, youth support, community engagement, etc.
Please fill form through contact page.